Frequently asked questions
What is Google Cardboard?
Designed by Google, Cardboard is the simplest and most affordable way to experience virtual reality content using the smartphone you already own. By simply inserting your phone into the viewer and downloading from dozens of available specially created VR apps from your App Store or Play store, you'll be experiencing VR without shelling out hundreds of dollars for other VR viewers.
How do I use my Cardboard Viewer?
Do I have to assemble my viewer?
Our V2 viewers come fully pre-assembled as per Google's design and our Pop-Up viewers assemble in seconds.
Will it work with my phone?
Our viewers work with Android devices and iPhones 4-6.5" in screen size and support dozens of VR apps including Youtube, Vrse, Matterport and more!
What is the unit cost for custom branded viewers?
Contact us via the form below with your requirements for a quote and we will do our best to work with your budget. Of course, larger volume orders provide the lowest per unit cost. We strive to get back to people the same day and usually within 4 hours.
Is there a minimum quantity order?
What is your process for custom work?
Where can I custom print on the viewer?
On both the case and the viewer itself. See below for examples:
Can you help me with the design of my viewer and/or with using the template?
For sure! We're happy to help. If you don't have someone in-house, our designers can help you put your artwork and brand elements on our template. We don't charge any additional fees for this as long as the design is reasonably simple and straight forward.
How much is shipping and when will I receive my order?
Which payment methods do you accept?
Our system supports easy online payments via Credit card and this is our preferred method for most orders. However, we can also accept payment by bank/wire transfer if your organization has restrictions around permitted methods of payment.
Do you ship to the U.S and Internationally?
We do, and it works pretty much the same way. We ship to most locations globally for free.
I need these in a hurry. Do you offer rush production and delivery?
For custom work, we can usually shave 3-5 days off production and delivery times in a pinch, but anything more is harder to guarantee. Contact us ASAP if you have a looming deadline.
Can you send me a sample?
Of course. We can make you a fully custom sample from your own design or send you a sample from a previous customer job. Just get in touch with us.
When will I receive my custom sample?
Around 10-12 days after artwork approval.
I don't have time for a custom sample, can I just place my full order immediately?
Do you offer double-sided printing, Varnish/UV treatment, PMS colour matching, or other special printing options?
Yes. We accommodate a variety of custom design requests and encourage you to reach out to see if we can do what you're thinking!
I'm having trouble scanning the QR code during setup.
This should not happen but check out our blog post for an instant fix.